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Terms and Conditions

Pooja Mandirs

  • Our Pooja Mandirs are meticulously crafted with care and attention to detail by skilled artisans. Due to the artisanal nature of the production process, no two mandirs will be exactly alike. Variations in wood grains, textures, and finishes are inherent characteristics that add to the individuality and charm of each piece. We take pride in the craftsmanship that goes into creating these unique mandirs, and we believe that these subtle differences contribute to the authenticity and character of your custom-made piece
  • Our Pooja Mandirs are crafted with materials sourced from various parts of the world, showcasing a rich tapestry of cultural influences. The wood types utilized in our creations vary, adding depth and uniqueness to each mandir. We take great care in selecting materials that meet our quality standards, ensuring a blend of craftsmanship and global inspiration. Please be aware that due to the diverse sourcing and nature of the materials, variations in wood types and characteristics may exist among our products.
  • Standard Pooja Mandirs: The base structure of our standard mandirs is made from several wood types including, but not limited to, ash wood, oak plywood, and composite wood. The cosmetic additions to the mandirs structure are made from many different wood types and these carved designs/finials are sourced from many parts of the world which adds an authentic and unique aesthetic to our mandirs. If you have any questions regarding which wood type is present in parts of the mandir, please feel free to ask us at the time of purchase for clarification.
  • Custom Pooja Mandirs: We offer creating custom pooja mandirs with the following wood types: Oak plywood, oak wood, and mahogany wood. For our custom oak plywood mandirs, we may use solid oak wood in certain features for structural and aesthetic integrity. The major structural base of the mandir is going to contain oak plywood. For custom oak wood or mahogany wood mandirs, the back sheet of the mandir will always be oak plywood or mahogany plywood, respectively. This is due to logistical reasons to create a structurally intact and smooth surface. Aside from the back sheet, the major structural base of the mandir is going to be oak wood or mahogany wood, based on the customer's order. The cosmetic additions to the mandirs structure are made from many different wood types and these carved designs/finials are sourced from many parts of the world which adds an authentic and unique aesthetic to our mandirs. If you have any questions regarding which wood type is present in parts of the mandir, please feel free to ask us at the time of purchase for clarification.
  • Payment: A 50% non-refundable deposit is required to place a custom order. The remaining 50% will need to be paid upon the completion of work, before the mandir leaves the store for delivery/pickup. 


Brass & Other Metals, Wooden Carvings, Frames/ Art Work

  • Our brass/other metals items, wooden carvings, and frames/artwork are predominantly handmade pieces sourced from skilled artisans, primarily located in India. While we make every effort to select products of the highest quality during our curation process, it's important to note that the inherent nature of handmade items introduces variations. As a result, each piece is unique, and no two items will be identical. We take pride in the craftsmanship of our artisans, and we believe that these subtle differences contribute to the authenticity and charm of each handcrafted creation. 
  • Additionally, please note that the material of our products has not been authenticated. While we strive to provide accurate information about the materials used, we cannot guarantee the authenticity of the sourced materials. We want to be transparent with our customers to ensure informed purchasing decisions. If you have any specific concerns or questions about the authenticity of a particular product, feel free to contact us for more information.


Notes about all products

  • Environment and Care for Wooden Products: Many of our products are made from real wood which reacts over time to its environment. Factors such as humidity, temperature, and exposure to sunlight can cause changes in the wood; reactions include, but are not limited to, wood expanding or contracting based on temperature and humidity causing cracks and color of the product fading due to excessive exposure to sunlight. Silpi Handicrafts is not responsible for any of these conditions as we are not in control of the products environment once it leaves our store. Please be aware that natural wear and tear is common in many products made from wood, but the life of your product can be prolonged with the correct care. Feel free to ask us for tips about care for your mandir at the time of purchase.
  • Payment: For all products (excluding custom mandirs), a 100% non-refundable deposit must be paid to keep any products on hold. 
  • Prices and Payment Terms: All prices posted on this Site are subject to change without notice and may not match the price of the product in store. The price charged for a product will be the price in effect at the time the order is placed. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your order confirmation. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors. Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. You (the customer) represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
  • Pickup and Delivery: Silpi Handicrafts does not deliver any products unless otherwise agreed upon in writing; the buyer should make all necessary arrangements to pick up products unless otherwise agreed upon. Silpi Handicrafts does not take responsibility for products once they leave the store or during transit. The buyer should be prepared to pickup their purchase within 7 days of placing an item on hold or upon completion of custom work. No warranty of merchantability or suitability to use is made or implied for the items listed on the sales invoice/receipt other than those warranties specifically outlined by Silpi Handicrafts.  
  • Please note that all sales are final. We do not accept returns or exchanges. Additionally, our products are sold as-is, without any warranty. We take pride in the craftsmanship of our items and aim to provide accurate product descriptions, but please be aware that variations may exist, and we encourage customers to carefully consider their purchase and when possible view the items in person before purchase. If you have any questions or concerns, feel free to contact us for assistance before making your purchase. Thank you for your understanding.
  • Uncontrollable events: Silpi Handicrafts shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of its reasonable control, including but not limited  to, acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of raw materials from a natural source of supply, and the Seller (Silpi Handicrafts) shall be entitled to a reasonable extension of its obligations. If the delay persists for such a time as the seller considers unreasonable, it may, without liability on its part, terminate the purchase and the customer shall be refunded for any deposit made. 
  • Severability: If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable, for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect with the invalid, illegal or unenforceable provisions of these Terms and Conditions eliminated.  
  • Dispute Resolution and Binding Arbitration: You (the customer) and Silpi Handicrafts are agreeing to give up any rights to litigate claims in a court or before a jury, or to participate in a class action or representative action with respect to a claim. Other rights that you would have if you went to court may also be unavailable or may be limited in arbitration. Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, consumer protection, common law, intentional tort, injunctive and equitable claims) between you and us arising from or relating in any way to your purchase of products or services through the site, will be resolved exclusively and finally by binding arbitration.