Terms and Conditions

Pooja Mandirs

Our Pooja Mandirs are meticulously crafted with care and attention to detail. Due to the nature of the production process, no two mandirs will be exactly alike. Variations in wood grains, textures, and finishes are inherent characteristics that add to the individuality and charm of each piece. We take pride in the craftsmanship that goes into creating these unique mandirs, and we believe that these subtle differences contribute to the authenticity and character of your mandir.

Our Pooja Mandirs are crafted with materials sourced from various parts of the world, showcasing a rich tapestry of cultural influences. The wood types utilized in our creations vary, adding depth and uniqueness to each mandir. We take great care in selecting materials that meet our quality standards, ensuring a blend of craftsmanship and global inspiration. Please be aware that due to the diverse sourcing and nature of the materials, variations in wood types and characteristics may exist among our products.

Standard Pooja Mandirs

The base structure of our standard mandirs is constructed using selected high-grade engineered and solid woods, which may include ash plywood, birch plywood, oak plywood, and composite wood depending on the model.

Decorative elements—such as carved trims, accents, and finials—are crafted from various wood species, including pine, poplar, rubberwood, and other softwoods. These decorative components are globally sourced, giving each mandir a unique and authentic aesthetic.

Custom Pooja Mandirs

For custom orders, our primary wood offerings include Oak Plywood, Solid Oak, and Solid Mahogany. Additional wood types may also be available for custom builds upon request, depending on current market availability. Custom mandirs are constructed as follows:

Oak Plywood Mandirs: The primary structural base is built using oak plywood, complemented by solid oak accents where needed for added strength and visual character.
Solid Oak, Solid Mahogany, or Alternative Solid Wood Mandirs: The main body and primary structure are built using your selected solid wood. To ensure structural stability, prevent warping, and maintain a smooth finish, the backing panel is always constructed using matching high-grade plywood (e.g., oak or mahogany plywood).
Decorative Accents: As with our standard lines, decorative carvings and finials are crafted from a variety of globally sourced wood types to enhance the overall design.

Stain & Finish Variations

Because our mandirs combine different wood species within a single piece—each taking stain differently based on its natural density and grain—stain color will vary slightly across different sections of the same mandir. Additionally, natural variations in wood grain and absorption mean stain tone and depth will vary from mandir to mandir. No two finished pieces are exactly identical, making your mandir uniquely yours.

If you are interested in a specific wood type not listed above, or have questions about the exact wood species or finishes used, please feel free to inquire at the time of purchase.

Payment

Payment Structure for Custom Orders

Deposit: A 50% non-refundable deposit is required at the time of order placement to initiate production on all custom mandirs.
Final Balance: The remaining 50% balance is due immediately upon completion of the mandir and must be paid in full prior to the item leaving our premises for delivery or pickup.

Custom Order Completion & Non-Collection Policy

Once your custom order is complete, you will receive a formal notification. Customers are required to settle any remaining balance and arrange for pickup or delivery within 14 calendar days of the notice (unless an extended timeframe has been agreed upon in writing).

If final payment is not made and the order is not collected within this 14-day window:

1. Forfeiture of Deposit: The initial 50% deposit will be forfeited to cover incurred labor, materials, and holding costs.
2. Item Disposition: Silpi Handicrafts reserves the right, at its sole discretion, to resell, repurpose, or liquidate the item without further notice or liability to the buyer.
3. Outstanding Balances: The customer remains responsible for any unpaid balances or costs if the item was highly specialized and cannot reasonably be resold.

Shipping & Delivery Policy

Third-Party Delivery Coordination

Silpi Handicrafts does not operate an in-house delivery service. As a courtesy, we may assist customers in arranging delivery through an independent, third-party delivery company.

Silpi Handicrafts acts solely as a coordinator and is not the delivery provider.
Silpi Handicrafts is not liable for delivery delays, schedule changes, transit damages, loss, theft, installation issues, property damage, personal injury, or any other issues that occur during or after transportation.

Payment Clearance

Full payment for both the product balance and any third-party delivery charges must be received and cleared at least one (1) business day (24 hours) prior to the scheduled delivery date. If payment is not cleared by that time, delivery will not take place, and any rescheduling fees or additional delivery charges will be the customer's sole responsibility.

Delivery Windows & Receiving the Shipment

Delivery dates and time windows provided are estimates only and are not guaranteed. Deliveries may arrive earlier or later than estimated due to traffic, weather conditions, vehicle issues, or other unforeseen circumstances.
A person must be available at the delivery address on the scheduled date to grant access and open the door for the delivery team. If no one is available to receive the shipment, delivery fees are non-refundable, and any re-delivery or storage fees will be billed to the customer.

Inspection & Transfer of Risk

Customers are encouraged to inspect products in-store or request photos/videos prior to dispatch. Once a product leaves the Silpi Handicrafts showroom or warehouse, the customer accepts the product in its current condition, and risk of loss transfers to the customer. Silpi Handicrafts is no longer responsible for any damages, defects, loss, or issues arising from transportation or delivery.

Brass & Other Metals, Wooden Carvings, Frames/ Art Work

Our brass/other metals items, wooden carvings, and frames/artwork are predominantly handmade pieces sourced from skilled artisans, primarily located in India. While we make every effort to select products of the highest quality during our curation process, it's important to note that the inherent nature of handmade items introduces variations. As a result, each piece is unique, and no two items will be identical. We take pride in the craftsmanship of our artisans, and we believe that these subtle differences contribute to the authenticity and charm of each handcrafted creation.
Additionally, please note that the material of our products has not been authenticated. While we strive to provide accurate information about the materials used, we cannot guarantee the authenticity of the sourced materials. We want to be transparent with our customers to ensure informed purchasing decisions. If you have any specific concerns or questions about the authenticity of a particular product, feel free to contact us for more information.

Notes about all products

Environment and Care for Wooden Products: Many of our products are made from real wood which reacts over time to its environment. Factors such as humidity, temperature, and exposure to sunlight can cause changes in the wood; reactions include, but are not limited to, wood expanding or contracting based on temperature and humidity causing cracks and color of the product fading due to excessive exposure to sunlight. Silpi Handicrafts is not responsible for any of these conditions as we are not in control of the products environment once it leaves our store. Please be aware that natural wear and tear is common in many products made from wood, but the life of your product can be prolonged with the correct care. Feel free to ask us for tips about care for your mandir at the time of purchase.
Payment: For all products (excluding custom mandirs), a 100% non-refundable deposit must be paid to keep any products on hold.
Prices and Payment Terms: All prices posted on this Site are subject to change without notice and may not match the price of the product in store. The price charged for a product will be the price in effect at the time the order is placed. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your order confirmation. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors. Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. You (the customer) represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
Pickup and Delivery: Silpi Handicrafts does not deliver any products unless otherwise agreed upon in writing; the buyer should make all necessary arrangements to pick up products unless otherwise agreed upon. Silpi Handicrafts does not take responsibility for products once they leave the store or during transit. The buyer should be prepared to pickup their purchase within 7 days of placing an item on hold or upon completion of custom work. No warranty of merchantability or suitability to use is made or implied for the items listed on the sales invoice/receipt other than those warranties specifically outlined by Silpi Handicrafts.
Please note that all sales are final. We do not accept returns or exchanges. Additionally, our products are sold as-is, without any warranty. We take pride in the craftsmanship of our items and aim to provide accurate product descriptions, but please be aware that variations may exist, and we encourage customers to carefully consider their purchase and when possible view the items in person before purchase. If you have any questions or concerns, feel free to contact us for assistance before making your purchase. Thank you for your understanding.
Uncontrollable events: Silpi Handicrafts shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of its reasonable control, including but not limited to, acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of raw materials from a natural source of supply, and the Seller (Silpi Handicrafts) shall be entitled to a reasonable extension of its obligations. If the delay persists for such a time as the seller considers unreasonable, it may, without liability on its part, terminate the purchase and the customer shall be refunded for any deposit made.
Severability: If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable, for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect with the invalid, illegal or unenforceable provisions of these Terms and Conditions eliminated.
Dispute Resolution and Binding Arbitration: You (the customer) and Silpi Handicrafts are agreeing to give up any rights to litigate claims in a court or before a jury, or to participate in a class action or representative action with respect to a claim. Other rights that you would have if you went to court may also be unavailable or may be limited in arbitration. Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, consumer protection, common law, intentional tort, injunctive and equitable claims) between you and us arising from or relating in any way to your purchase of products or services through the site, will be resolved exclusively and finally by binding arbitration.